Plain walkthrough
How to top up nol card through NolFarePay
This page describes the whole flow end to end, including the parts people usually ask about: what an agent actually checks, what we will never ask you for, and where the time goes.
You send three details
The top-up form asks for the 10-digit nol tag id, an amount in AED, and an email address. That is the complete list. There is no registration step, no phone verification, and no bank card field anywhere on this website.
The tag id is the long number printed on the back of the card. It identifies the card the balance should go to, and it is the only thing we use it for.
An agent reviews the request
A person at the Dubai desk checks that the tag id has exactly 10 digits and that the amount sits between AED 20 and AED 500. If something looks wrong — a digit short, an amount over the cap — we write back and ask, rather than guess.
Review normally happens within working hours on the same day. Requests that land in the evening are queued for the next morning.
You pay on a secure link
The reply comes from support@nolfarepay.com and contains a payment link for the amount plus the AED 3 service fee. You pay by Visa or Mastercard on our payment provider's secure checkout page.
Everything to do with the card itself stays on that checkout page. No agent of ours will ever ask you for a full card number, an expiry date or a CVV by email, phone or chat, so treat any message that does as a fake whatever address it appears to come from.
The balance is credited
Once the payment clears, the top-up is submitted and the balance is added to the card. During working hours that is usually within 30 minutes of payment.
You get a confirmation email with a reference code. Tap the card at any gate or on-board validator to see the updated figure — the card itself is the source of truth, not our email.
What can go wrong, and what happens then
If the tag id turns out to be unusable, the top-up is not submitted and the full payment, including the service fee, is returned to the card that paid it.
If a payment succeeds but the balance does not appear, write to the desk with your reference code. We trace the request and either complete it or refund it in full.
Ready to start?
The form takes about a minute and nothing is charged until you choose to pay.
Start a top-up