Ten answers
Questions about a nol card top up
The answers below cover almost every message our desk receives. If yours is not here, the contacts page has a phone number and an email address that a person reads.
How do I top up nol card through this website?
Open the top-up page, enter the 10-digit nol tag id printed on the card, choose or type an amount in AED, and add an email address. Submit the form. An agent checks the request and emails you a secure payment link; the balance is credited after that payment clears.
How long does a nol card recharge online take?
During working hours, usually within 30 minutes of a cleared payment. Requests that arrive after 18:00 GST, or on Friday and Saturday, are reviewed on the next working day, so the total time is longer.
Which payment methods do you accept?
Visa and Mastercard bank cards, paid on the secure checkout page of our payment provider using the link an agent sends you. We do not take bank transfers, cash or cryptocurrency, and we do not collect card data on this website.
What fees and limits apply?
A flat AED 3 service fee per request, always shown before you confirm. The minimum top-up is AED 20 and the maximum is AED 500 per request, with up to 3 requests per card per day. Nothing is added after you confirm.
Is it safe to enter my details here?
This site asks for a tag id, an amount and an email — nothing that can be used to spend money. Payment runs on our provider's secure checkout, reached from the link an agent emails you. No agent of ours will ask you for a CVV or a banking password, so treat any message that does as a fake.
The payment went through but the balance did not change. What now?
Tap the card at a gate or validator first, because some cards only show a new balance after a tap. If it still has not moved, email the desk with your reference code. We trace the request and either complete the top-up or refund it in full.
Can I cancel a request or get a refund?
Yes. Before payment, nothing has happened and there is nothing to cancel. After payment but before the top-up is submitted, write to the desk and we return the amount and the service fee in full. Once a balance is on the card it cannot be pulled back, but we will help you trace it.
Which transport cards do you support?
Only the nol card used on Dubai public transport. We cannot add balance to transport cards issued in other emirates, and we will tell you so instead of taking the request.
Where can I use the card after topping up?
Anywhere the card is already accepted: metro journeys, the tram, public buses, water transport routes, and paid parking machines that take it. The balance is not restricted by how it was added.
How do I contact a human being?
Call or message +971 54 728 3160 during working hours, or write to support@nolfarepay.com at any time. Email gets a written answer, which is useful if the question concerns money.